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Frequently Asked Questions

Hello, how can we help you?

Welcome to the Frequently Asked Questions of Hans & Grietje Pancake House and Play Park. Here you will find answers to commonly asked questions. Do you have other questions or prefer personal contact? Please reach out to us directly. We are available daily (by phone) and are happy to assist you.

 

Opening Hours

We are open every day! See below for an overview of our opening hours:

Frequently Asked Questions

Welcome to the Frequently Asked Questions of Hans & Grietje Pancake House and Play Park. Here you will find answers to commonly asked questions

Vacatures

Do you want to be part of our enchanting team at the one and only pancake house in the style of Hansel and Gretel? Then we’re looking for you!

View our job vacancies
House Rules

At Hans & Grietje, we prioritize creating a warm atmosphere and hospitality. Together, we aim to ensure a safe and memorable experience for all our guests.

 

Opening hours

Monday
11:00 AM - 9:00 PM (kitchen closes at 8:00 PM)
Tuesday
11:00 AM - 9:00 PM (kitchen closes at 8:00 PM)
Wednesday
11:00 AM - 9:00 PM (kitchen closes at 8:00 PM)
Thursday
11:00 AM - 9:00 PM (kitchen closes at 8:00 PM)
Friday
11:00 AM - 9:00 PM (kitchen closes at 8:00 PM)
Saturday
11:00 AM - 9:00 PM (kitchen closes at 8:00 PM)
Sunday
10:00 AM - 9:00 PM (kitchen closes at 8:00 PM)

Frequently asked questions

What are the admission fees?
  • To enter our park, you need to make a reservation in advance. Reserve your spot here. Bringing your own food and drinks is not allowed on our premises.

 

Can I park at your place?
  • Yes, we have a large (free) guest parking lot in front of the restaurant. Please note: we do not have charging points for electric cars.

 

Is it possible to visit without a reservation?
  • Visiting without a reservation is not possible. We recommend making a reservation at least three to four days in advance, especially on weekends and during holidays.
When will the reservation be confirmed?
  • When you reserve through our website, you will receive an immediate confirmation. You will also receive a reminder with all details one day before your reservation.
Can we choose a table upon arrival?
  • No, we kindly ask all guests (with or without reservation) to check in with our host or hostess at the entrance. They will guide you to your reserved table or check for availability.
How can I reserve a movable table?

Make your experience at Hans & Grietje even more enchanting with our unique movable tables. Experience how your pancake suddenly ends up at your neighbor’s table and enjoy the fun that the magic spell brings.

Options: If you prefer to sit at a moving table, there are two options available:

  1. Preference during Reservation: You can indicate your preference for a moving table in the comments field when making your reservation. We will do our utmost to accommodate your preference, but placement at a moving table is not guaranteed.
  2. Reserved Moving Table: You can directly reserve a moving table through our reservation system. There is a reservation fee of €3.50 per person, with a minimum of eight people. Please note: this fee is non-refundable and will not be deducted from the bill.

The €3.50 per person reservation fee per table (with a maximum of €60 per group) is charged because we reserve the table exclusively for your group, ensuring 100% certainty that you will sit at one of the movable tables. We have chosen this option after receiving numerous requests from our guests for guaranteed seating at movable tables. However, this reduces our flexibility in table arrangements, which is crucial especially during these times.

How do time slots work for reservations?
  • Your table reservation is for a two-hour time slot. We kindly ask you to leave the premises after this time, although you can still enjoy the Crumbs Trail at your own pace.

 

Is Hans & Grietje accessible for people with disabilities?
  • Yes, we warmly welcome guests with disabilities. Please indicate during reservation if you prefer a table in the non-movable section. The disabled toilet is located on the ground floor, left next to the entrance.
How can I reserve a high chair?
  • High chairs are available in abundance and do not need to be reserved specifically.

 

Can we bring our dog?
  • Dogs are welcome, provided they are leashed and do not cause inconvenience to other guests. Please note: dogs are not allowed in areas with moving floors or tables.

 

From what age is it enjoyable to visit?

The ideal age for independent play is from five to twelve years old. However, there is plenty to see and play for younger (and older) children as well, such as smaller play areas with toys located throughout the restaurant.

 

Can I eat something other than pancakes?
  • Besides pancakes, we offer various other dishes on our menu such as nachos, salads, and sandwiches.
Do you offer gluten-free, lactose-free, egg-free, or dairy-free options?
  • Yes, we provide options for gluten-free, lactose-free, egg-free, and dairy-free diets. Please clearly specify your dietary requirements when placing your order so we can accommodate them.

 

Is there indoor entertainment available in case of bad weather?
  • Yes, at Hans & Grietje there are plenty of indoor activities including a large play cellar, indoor slides, and magical playhouses.
Can we organize packages, children's parties, or school trips?
  • Yes, please refer to our pages on Packages and Corporate Events & Parties for more information.
Do you offer group discounts or promotions like Groupon?
  • No, we do not collaborate with discount providers such as Groupon or Social Deals.
Do you have gift vouchers?
  • Yes, you can easily order a gift voucher through our online shop.
Are there house rules we should be aware of?
  • Yes, please review our house rules for a pleasant stay at Hans & Grietje. Measures will be taken in case of rule violations.

 

House Rules

At Hans & Grietje, we place a high value on maintaining a cozy atmosphere and providing hospitality. To guarantee this for everyone, we have established several house rules aimed at maintaining a safe and welcoming restaurant environment. Please follow all instructions from our staff regarding these rules.

  • We strive to accommodate everyone’s preferences regarding table selection, although this may not always be possible. We appreciate your understanding in this matter.
  • It is strictly prohibited to carry weapons. If possession of weapons is detected, the police will be immediately notified.
  • Any form of aggression towards guests or staff is prohibited. Disruptive or offensive behavior will not be tolerated.
  • Possession, use, or trade of narcotics is prohibited.
  • Pets are allowed in the restaurant if they are on a leash.
  • According to the law, we do not serve alcohol to guests under 18 years of age. We may request identification if there is any doubt.
  • Items belonging to our restaurant may not be taken outside or moved without prior consent. If damage or vandalism is detected, you will be held fully liable for repair or replacement costs.
  • Hans & Grietje cannot be held liable for any loss, theft, or damage suffered by guests, unless such damage is directly caused by intent or gross negligence of the restaurant. Nevertheless, we always strive to find an appropriate solution, such as compensating for damage related to the event for which liability is established.
  • Please hand over any found items that do not belong to you to one of our staff members.
  • Please inform us of any allergies or allergens so that we can take all necessary precautions.
  • Video surveillance is in operation: By visiting our restaurant, you agree that video recordings may be made. Recordings may be shown to third parties in case of incidents or accidents.
  • It is possible that recordings are made in the restaurant or on the premises by or for Hans & Grietje. Hans & Grietje may use these recordings for publications and promotional purposes. If you do not wish to be photographed or filmed during your visit, please avoid areas where recordings are being made, or ask a staff member or the production team not to photograph or film you.

Everyone who visits the premises and restaurant of Hans & Grietje automatically and unconditionally agrees to comply with the provisions of these house rules.

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